Time is our most valuable commodity, so please advise us if you have limitations on your time so we can adjust your appointment accordingly.

 

At Moeschi we appreciate that cancellations do occur. However, we would appreciate 24 hours notice of cancellation of appointments allowing us time to reschedule. If your appointment has been confirmed and you do have to cancel for whatever reason, there will be a cancellation fee of $30.00 placed on your account.

Appointments made on Saturday by phone: Moeschi retains a credit card number for Saturday appointments. If the client does not show for the appointment made, a charge of 50% of the total cost of the appointment will be charged to the client’s credit card. We delete the credit card number after the appointment, or immediately after the charge has been made.

Appointments requiring chemical services: Our staff at Moeschi work hard for the preparation of such services and as such we request a $100 deposit be paid for these services which is non-refundable within 24 hours of the appointment if cancelled.

We love children visiting our salon and they are always welcome. However, we ask that you consider other clients and that children behave accordingly.

Parking: Moeschi has three bays directly opposite the salon, at the end of the lane way running between Charter Property and Portacom. These bays are reserved exclusively for our clients on a first come, first served basis.
There are also four one hour metered bays on Hay Street, directly outside the salon. Havelock Street and Emerald Terrace both have three hour metered bays. Our staff will at any time top up your meter if your time is running out.

We like to offer a good shampooing ritual so please be in the salon 15 minutes prior to your cut or blow-dry service.

We value your feedback. If there is anything that you are not 100% happy with please know we encourage you to let us know, this is the only way we can improve our service and skills.

Professional recommendations are part and parcel of our colour work, so we can only guarantee your service if you are using the correct products.